Flatwoods Diesel

Flatwoods Diesel Policies

Shipping Policy

We ship within the United States only. Orders are packed and handed to the carrier within a few business days, and you get a tracking number by email as soon as the label is created.

Shipping is quoted live at checkout from the carrier's own rates for your address — what you pay is what the carrier charges. Choose Standard, or Express where a faster service is available for your order.

Delivery estimates come from the carrier and aren't guaranteed. If something goes wrong in transit, get in touch and we'll help you chase it.

Local pickup is free if you'd rather collect your order yourself — choose it at checkout instead of a shipping service. We'll email you when your order is ready; please wait for that email before coming by. Pick up at 1001 Campbell Ave SE, Roanoke, VA 24013 (garage furthest to the right), Mon–Fri, 8:00am – 5:00pm.

Return & Refund Policy

At Flatwoods Diesel, we take pride in every order we ship. If there is ever an issue with your order, we'll do our best to make it right.

Returns

We accept returns on unused, non-custom merchandise within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in its original condition.
  • Original packaging is preferred.
  • Customer is responsible for return shipping unless the item arrived damaged or we made an error with your order.

Decals & Stickers

Our decals and stickers are packaged carefully, but occasionally mail carriers may bend envelopes during transit.

If your decal or sticker arrives bent, creased, damaged, or otherwise unusable, please contact us within 7 days of delivery with:

  • Your order number
  • A photo of the damaged item
  • A photo of the packaging (if applicable)

If the damage occurred during shipping, we will gladly send a replacement at no additional cost. We do not require damaged decals or stickers to be returned.

Minor bends or marks on the backing paper that do not affect the decal itself are not considered damage.

Apparel & Merchandise

Clothing, hats, and other merchandise may be exchanged or returned within 30 days if they are:

  • Unworn
  • Unwashed
  • Free of odors, stains, or pet hair
  • In their original condition

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products
  • Clearance or final sale items
  • Gift cards

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Incorrect Orders

If you received the wrong item or your order is missing something, please contact us within 7 days of delivery and we'll make it right.

Contact Us

If you have any questions or need help with a return, please contact us through our website with your order number and we'll be happy to assist.

Privacy Policy

Flatwoods Diesel respects your privacy and is committed to protecting the personal information you share with us. This policy describes how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

We collect information you provide directly, such as your name, email address, shipping address, phone number, and payment details when placing an order. We may also automatically collect technical data such as your IP address, browser type, and browsing behavior through cookies and similar technologies.

How We Use Your Information

  • Processing and fulfilling your orders
  • Communicating about your order status
  • Providing customer support
  • Improving our website and services
  • Reminding you about items left in your cart if you entered your email address at checkout but did not complete your order. Every reminder includes an unsubscribe link, and we stop sending them as soon as you opt out.
  • Sending relevant product updates (only with your consent)

Data Protection

We implement industry-standard security measures to protect your personal information. Payment processing is handled by trusted third-party providers and we do not store credit card details on our servers.

Third-Party Sharing

We do not sell or rent your personal information. We may share data with service providers who assist in order fulfillment, payment processing, shipping, and email delivery (order notifications and cart reminders) — only to the extent necessary to complete your transaction or send those messages.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time through our contact form.

This policy may be updated periodically. Changes will be posted on this page with an updated effective date.